🛡️ Safe Gaming Commitment

5h55 Responsible Gaming — Your Protection, Our Priority

5h55 believes entertainment is enjoyable only when it stays within control. Our responsible gaming policy gives you the ability to set limits, self-exclude, and access support when needed.

For ages 21 and above only

Why Is Responsible Gaming Important?

Online gaming and betting can be an enjoyable form of entertainment, but it only stays positive when you play consciously and within your means. Responsible gaming at 5h55 is part of our core commitment. We want every user to enjoy gaming safely, consciously, and with fun.

Responsible gaming means setting financial limits, not playing beyond a set time, and not treating gaming as a source of income. Remember, gaming is entertainment — making a profit or recovering losses is not the goal.

Important Warning

  • Only play with money that, if lost, will not affect your daily life.
  • Never borrow money or break your savings to fund gaming.
  • Do not prioritise gaming over spending time with family and friends.
  • Avoid placing larger bets out of anger or frustration after a loss.
  • Avoid gaming while under the influence of alcohol or under mental stress.
  • 5h55 is for ages 21 and above only — do not allow minors to use the account.

5h55 Protection Tools

Set Deposit Limits

Set your own daily, weekly, or monthly deposit limits. Once a limit is set it takes effect immediately, and a 24-hour waiting period is required before it can be increased.

Time-Out Feature

Put your account on a temporary break for a set period — 24 hours, 7 days, or 30 days. During the break no bets or deposits will be possible.

Self-Exclusion

If you feel gaming is getting out of control, choose long-term self-exclusion. You can completely separate yourself from 5h55 for a period ranging from 6 months to 5 years.

Bet Limit Control

Set a maximum bet amount for a given period. This will protect you from placing excessive bets on impulse.

Minor Protection

5h55 strictly follows a 21+ age policy. Age is verified at registration. Parents can use parental control software on their devices.

24/7 Support

If you have any concerns related to gaming, contact our Bengali live chat support. We are always here for you.

Warning Signs of Problematic Gaming

If you notice any one or more of the following signs in yourself, you may need help.

You are repeatedly placing larger bets to try to recover lost money and losing more each time.

You have tried to stop gaming but keep failing or feel restless when you do.

You are hiding or lying about your gaming to family, friends, or colleagues.

You are gaming instead of eating, sleeping, or working, and your daily life is being disrupted.

You are taking loans or borrowing money from family or friends to fund gaming.

You are using gaming to escape stress, depression, or loneliness.

You feel angry, anxious, or uncomfortable when you cannot game.

If any of the above signs apply to you, please contact our live chat support or send an email to [email protected]. Seeking help is a sign of courage.

How to Use the Tools?

Set Deposit Limits

Go to your Account Settings and set daily, weekly, or monthly deposit limits from the "Responsible Gaming" section. Lowering a limit is immediate. To raise a limit, a 24-hour waiting period is required and approval from the support team is needed.

Activate Time-Out

If you want to take a break for a while, choose a time-out of 24 hours, 7 days, 14 days, or 30 days. During this period you will not be able to log in, place bets, or make deposits.

Self-Exclusion Process

Use self-exclusion for a long-term break. Once self-exclusion is active, the account cannot be reactivated until the period ends. Activate this feature by contacting our live chat or emailing [email protected].

Set Loss Limits

Set the maximum amount you are willing to lose within a given period (daily or weekly). Once the limit is reached you will no longer be able to place bets.

Reality Check

A pop-up message will remind you at set intervals how long you have been playing. This will help you stay aware and take a break at the right time.

Review Gaming History

View your complete history of deposits, withdrawals, and bets in your account. This information is very useful for understanding your spending patterns and making informed decisions.

5h55's Commitment

01

Age Verification

Every user's age is verified at registration. Those under 21 are not given the opportunity to open an account.

02

Transparent Information

We clearly state all bonuses, wagering conditions, and rules so there is no confusion.

03

Secure Funds

Player funds are held in separate accounts. SSL encryption keeps every transaction secure.

04

Fair Play

Our games use Random Number Generator (RNG) technology, which ensures completely unbiased and fair results.

Contact Us for Help

Bengali Live Chat — 24/7

For any issue, at any time, our Bengali-speaking support team is here for you. We are happy to answer all questions related to responsible gaming.

Email Support

For detailed requests regarding self-exclusion, deposit limits, or any other responsible gaming matter, email: [email protected]

Remember: Seeking help is not a sign of weakness — it is proof of responsibility. You are not alone. Our team always works in your best interest.

Frequently Asked Questions

You must be at least 21 years old to open an account and participate in any game at 5h55. We verify age at registration and no one under 21 is permitted to use an account. Parents are requested to use parental controls on their devices.

Log in to your account, go to "Account Settings", and open the "Responsible Gaming" section. From there you can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately. To raise a limit, a 24-hour waiting period is required. Contact our live chat for any assistance.

Self-exclusion is a long-term protective measure that allows you to completely disconnect yourself from 5h55 for a set period. You can choose a duration from 6 months to 5 years. To activate it, contact us via live chat or email [email protected]. Reactivating your account during the self-exclusion period is not possible.

A time-out is a short-term break — from 24 hours up to 30 days. During this time you cannot log in or place bets, but once the period ends your account is reactivated automatically. Self-exclusion is long-term (6 months to 5 years) and cannot be reversed before the period ends. If you feel gaming is having a negative impact on your life, self-exclusion is the better choice.

If you feel a family member or friend has developed a gaming addiction, speak to them with empathy. You can contact us at [email protected] to help activate self-exclusion or deposit limits on their account. Most importantly, be there for them and encourage them to seek professional help.

The minimum deposit at 5h55 is ৳500 (per method) and the minimum withdrawal is ৳800. Payments can be made via bKash, Nagad, Rocket, and Upay. Normal withdrawal time is 30 minutes to 3 hours.

Enjoy Safely,
Play Responsibly

Enjoy 5h55's wide collection of games — within your limits and with enjoyment.

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For ages 21 and above only | Play Responsibly