5h55 Privacy Policy

1Registration and Identity Information

When you open an account at 5h55, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — for users aged 21 and above)
• Mobile number and email address
• National ID card or passport number (when required for KYC verification)
• Permanent address

2Financial and Transaction Information

We store the following information to manage financial transactions:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Deposit and withdrawal history
• Transaction date, time, and amount
• Bank account details (where applicable)

We never store your full payment card number or PIN.

3Technical and Device Information

Some information is automatically collected when you access our platform:

• IP address and geographic location (up to country level)
• Device type, operating system, and browser information
• Login time, session duration, and navigation history
• Information collected through cookies and similar tracking technologies

4Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we store:

• List of games played and duration
• Bet amounts and win/loss history
• Records of promotional offer usage
• Voluntary limit-setting information (responsible gaming)

1Service Delivery and Operations

Collected information is primarily used for the following purposes:

• Account creation, verification, and management
• Processing financial transactions and awarding bonuses
• Platform security and fraud prevention
• Providing 24/7 live chat support in Bengali
• Completing KYC (Know Your Customer) verification

2Compliance with Legal Obligations

We may use your information to comply with applicable laws and regulations, including:

• Complying with Anti-Money Laundering (AML) regulations
• Ensuring the protection of minors
• Responding to lawful requests from competent authorities
• Preserving evidence for legal dispute resolution

3Platform Development and Personalization

To further enrich your experience:

• Recommending games and offers based on your preferences
• Analyzing and improving platform performance
• Identifying and resolving errors
• Developing new features based on user feedback

4Communication and Notifications

Information is used to communicate with you for:

• Sending important account notifications
• Transaction confirmation messages
• Security alerts and suspicious activity warnings
• Promotional offer information with your consent

1Payment Providers

The minimum information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment providers. These providers are governed by their own privacy policies.

2Technology and Service Partners

We operate our platform with the support of trusted technology partners. Only the information necessary to provide services is shared with these partners, and they may not use this information for any other purpose.

3Legal Authorities

It is our legal obligation to provide information in accordance with a valid order or directive from a court or competent legal authority. Any such disclosure will always be within the bounds of the law and kept to a minimum.

4Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases, we will provide advance notice and require the new entity to comply with this Policy.

1What Cookies Are and How We Use Them

Cookies are small text files stored on your device. 5h55 uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions and ensuring security
• Functionality cookies: Remembering language, theme, and user preferences
• Analytics cookies: Collecting platform usage statistics

2Cookie Controls

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some important platform features to stop working.

1Technical Security

To keep your information secure, 5h55 takes the following technical measures:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Storage of sensitive information using AES-256 encryption
• Two-Factor Authentication feature
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

2Administrative Security

Alongside technical measures, we follow strict administrative policies:

• Only authorized personnel may access personal information
• Regular privacy and security training for all staff
• Strict internal data access policies and log records
• Confidentiality agreements with third-party partners

3Steps in the Event of a Data Breach

Should an unexpected data breach occur, we will:

• Promptly identify and isolate affected systems
• Notify affected users in a timely manner
• Take the necessary steps to prevent recurrence
• Inform the relevant authorities as required by law

1Information for Active Accounts

While your account is active, we retain all information necessary to provide our services.

2Information for Closed or Inactive Accounts

Even after an account is closed or deleted, some information may be retained for a specified period due to legal and regulatory obligations. Financial transaction records are generally retained for a longer period.

3Requests to Delete Information

For information held beyond legal obligations, you may contact our support team to request deletion. Upon receiving the request, action will be taken following appropriate verification.

1Right to Access Information

You may find out at any time what information we have stored about you and for what purpose it is being used. Contact us to make this request.

2Right to Correct Information

You have the right to request correction of any inaccurate or incomplete information held about you. This can be corrected through your account settings or with the help of the support team.

3Right to Delete Information

Beyond legal or regulatory obligations, you may request that your personal information be deleted. However, this may limit your ability to use your account.

4Right to Withdraw from Marketing Communications

You may unsubscribe from promotional messages or newsletters at any time. Important account-related notifications will continue to be sent.

5Right to Lodge a Complaint

If you have any concerns about our data processing practices, please first contact our support team. We will consider your complaint seriously and work to resolve it.

Age Verification Policy

5h55 is only for individuals aged 21 and above. We do not knowingly collect or process information from minors. Age verification is mandatory at the time of registration, and any account identified as belonging to a minor will be closed immediately and their information will be deleted.

If a parent or guardian believes that their minor child has created an account on our platform, please contact our support team immediately.

Update Process

5h55 reserves the right to update this privacy policy at any time. In the case of any significant changes:

• The update date on this page will be changed
• Users will be notified via email or through the platform for major changes
• Continued use of the platform after changes will be considered acceptance of the new policy

It is recommended to review this page regularly to stay informed about the latest privacy policy.