5h55 Terms and Conditions

1 Introduction and Definitions

These Terms and Conditions ("Terms") establish a legally binding agreement between the 5h55 platform ("Platform", "we", "us") and any user ("you", "member"). By registering on the 5h55 website or application, making a deposit, playing games, or using any service, you are considered to have fully and unconditionally agreed to these Terms.

The definitions of some key terms used in this document are given below:

• "Account" refers to your personal profile registered on 5h55.
• "Bonus" refers to promotional offers, free bets, or other rewards.
• "Wagering Requirement" refers to the amount you must bet in order to make a bonus withdrawable.
• "Service" refers to all gaming, betting, and payment facilities within the 5h55 platform.
• "User Content" refers to any information, names, or comments you provide on the platform.

5h55 reserves the right to modify these Terms at any time. Users will be duly notified of any significant changes.

2 Eligibility and Registration

2.1 Age Requirement

You must be at least 21 years old to register and participate on the 5h55 platform. This service is operated for those aged 21 and above only. If an underage account is identified, it will be closed immediately and all balances will be forfeited.

2.2 Single Account

Each person may create only one account. If multiple accounts belonging to the same person are detected, all accounts will be suspended and the right to withdraw deposited funds may be revoked.

2.3 Accuracy of Information

You must provide accurate, complete, and up-to-date information at the time of registration. Providing a false identity or incorrect information is a direct violation of these Terms and may result in account closure.

2.4 Account Security

It is your responsibility to keep your login credentials — username and password — completely confidential. You are personally responsible for any activity carried out from your account. If you suspect any unauthorized use of your account, notify our support team immediately.

3 Deposits, Withdrawals and Payments

3.1 Deposit Rules

The minimum deposit amount on 5h55 is ৳500. Deposits must be made through accepted payment methods. Currently supported payment methods are: bKash, Nagad, Rocket, and Upay.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests generally take between 30 minutes and 3 hours to process. Identity verification must be completed before a withdrawal can be made.

3.3 Payment Method Verification

5h55 reserves the right to verify any transaction. In cases of fraud or suspicious transactions, the account may be temporarily suspended and the transaction cancelled.

3.4 Currency

All transactions on the platform are conducted in Bangladeshi Taka (৳ / BDT).

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example, a deposit of ৳1,000 will earn a ৳1,000 bonus — bringing the total balance to ৳2,000. Or a deposit of ৳42,000 will earn the maximum bonus of ৳20,000 — bringing the total balance to ৳62,000.

4.2 Wagering Requirement

To make bonus funds withdrawable, the bonus amount must be wagered 15 times. That is, if you receive a ৳1,000 bonus, you must complete ৳15,000 in bets.

4.3 Bonus Abuse

Abuse of the bonus system — such as claiming bonuses using multiple accounts, arbitrage betting, or coordinated activity — is strictly prohibited. Such activity may result in bonus cancellation and permanent account closure.

4.4 Promotion Expiry

Each promotional offer has its own validity period and conditions, which will be communicated separately with the offer. If the wagering requirement is not met within the set period, the bonus will be considered void.

5 Gaming and Betting Rules

5.1 Fair Play

5h55 is committed to operating a safe and fair platform. The outcome of all games is determined through a neutral Random Number Generator (RNG) technology.

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Cheating, manipulation, or using software tools to gain an unfair advantage.
• Deliberately exploiting any bug or glitch in a game or the system.
• Attempting unauthorized access to another member's account.
• Using the platform for money laundering or any other illegal financial activity.

5.3 Technical Issues

If the outcome of any game is abnormal due to a server error, network outage, or any other technical problem, 5h55 reserves the right to declare that bet void and refund the wager.

5.4 Betting Limits

Each game or betting market has a set minimum and maximum bet limit, which will be displayed in the game interface. 5h55 reserves the right to change these limits at any time.

6 Account Suspension and Closure

6.1 Voluntary Closure

You may request to close your account at any time. You should withdraw any remaining balance before making the request. Any active bonuses will be cancelled upon account closure.

6.2 Suspension by the Platform

5h55 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Registering with a false identity or fraudulent information.
• Registering while being underage.
• Evidence of fraudulent or suspicious financial transactions.
• Due to the direction of law enforcement agencies or legal obligations.

7 Privacy and Data Protection

5h55 gives the highest priority to the security of your personal information. We use SSL encryption technology to keep your data secure. Please read our Privacy Policy to learn more about how your information is collected, stored, and used.

5h55 retains information related to your registration details, transaction history, and gaming activity. This information is never sold to third parties, but may be shared with regulatory authorities where legally required.

8 Copyright and Intellectual Property

All content on the 5h55 platform — such as logos, designs, software, text, and graphics — is the intellectual property of 5h55. Reproducing, distributing, or using this content for commercial purposes without prior written permission is prohibited.

Game software providers — such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt — have their own intellectual property policies, which are governed by their respective terms and conditions.

9 Limitation of Liability

5h55 accepts no liability in the following cases:

• Loss in a game due to the user's internet disconnection.
• Any error or delay on the part of a third-party payment provider.
• Damage to an account due to the user's own negligence.
• Temporary service interruption due to network or system maintenance.
• Damage resulting from unauthorized third-party access, where the user's own negligence was a contributing factor.

5h55 always strives to provide a reliable service, however the service is provided on an "as is" basis and no explicit guarantee of uninterrupted service can be given.

10 Responsible Gaming

5h55 places the highest importance on responsible gaming. We believe that gaming is a form of entertainment and should never be a cause of financial pressure or problems.

The following features are available on our platform:

• The ability to set your own deposit limits.
• The option to take a break for a set period of time.
• The facility for permanent self-exclusion.

Visit our Responsible Gaming page to learn more. If you are experiencing gaming problems, contact our support team immediately.

11 Dispute Resolution

If any dispute or complaint arises, please contact our customer support team first. We take every complaint seriously and aim to resolve it promptly.

Dispute resolution process:

• Step 1: Contact the support team directly via live chat.
• Step 2: Write a detailed complaint by email. We aim to respond within 72 hours.
• Step 3: If the matter is not resolved at Step 2, 5h55 will initiate an independent review process.

The final decision of 5h55 will be considered binding. In any dispute, all gaming logs and transaction records will be treated as conclusive evidence.

12 Service Changes and Discontinuation

5h55 reserves the right to change, suspend, or discontinue any part of the platform — such as specific games, payment methods, or promotional offers — at any time.

The service may be temporarily interrupted during maintenance periods. 5h55 will endeavor to notify users of such interruptions as far in advance as possible.

13 Applicable Law

These Terms are governed by applicable international gaming regulations and relevant laws. The user is fully responsible for complying with the applicable laws of their own country.

If online gaming is legally prohibited in any area, use of the service is prohibited for residents of that area. The user must themselves confirm that using the platform from their location is lawful.

14 Contact and Support

If you have any questions or need clarification regarding these Terms and Conditions, our customer support team is available 24 hours a day, 7 days a week.

• Live Chat: Support available in Bengali 24/7.
• Email: [email protected]